Privacy Policy

This privacy statement applies to SENSUS Group Ltd with a registered office address at The Barn, Tednambury Farm, Tednambury, Spellbrook, Herts, England, CM23 4BD.

SENSUS Group is committed to protecting your information by handling it responsibly and safeguarding it using appropriate technical and administrative security measures.

The privacy notice below explains what information we gather about you, what we use it for and who we share it with. It also sets out your rights and who you can contact for more information or queries.

In this statement:

“Data Protection Legislation” means the EU General Data Protection Regulation 2016/679; together with all other applicable legislation relating to privacy or data protection (including the UK Data Protection Act 2018).

“Process” means any operation performed on information about you, including to collect, record, organise, structure, store, alter, use, transfer, destroy or otherwise make available.

SENSUS Group are ICO registered ZB131923 and Cyber Essentials Certified

Information about you that we process

We may process information about you that: (i) you provide to us, (ii) that we obtain from third parties or (iii) that is publicly available. This information may include your name, age, gender, date of birth and contact details. It may also include ‘sensitive’ or ‘special categories’ of personal data, such as dietary requirements or mobility information.

How we use information about you

We collect and process information about you and/or your business to enable us, SENSUS Group to:

provide our services to you or our clients;
to enable us to provide you with information that we think may be of interest to you; and
to meet our legal or regulatory obligations.

When we send you information we think you might be interested in, you have the right to unsubscribe at any time by contacting at
info@sensus-group.com or in writing to the above registered address.

Sharing and transferring your information

We may share information about you across the SENSUS Group network, and with some third parties.

We may transfer some information about you to countries outside the European Economic Area that have less stringent data protection laws. When we do this, we will make sure your information remains adequately protected.

Your rights

Your rights under data protection laws include the right to: 1) request copies of your data; 2) request correction of your data; 3) request erasure of your data; 4) object to us processing your data; and 5) ask us to restrict the processing.

Contact points

If you have any questions or comments about privacy issues, or wish to exercise any of the rights set out above, please write to Data Protection Officer, SENSUS Group Ltd, The Barn, Tednambury Farm, Tednambury, Spellbrook, Herts, CM23 4BD, or email info@sensus-group.com.

Who this privacy statement applies to and what it covers

This privacy statement applies to SENSUS Group Ltd with registered office address at The Barn, Tednambury Farm, Tednambury, Spellbrook, Herts, CM23 4BD.

We are committed to protecting your privacy and handling your information openly and transparently.

This privacy statement explains how we will collect, handle, store and protect information about you when:

providing services to you or our clients;
you use our website; or
performing any other activities that form part of the operation of our business.

When we refer to “our website” or “this website”, we mean the specific webpages of www.sensus-group.com

This privacy statement also contains information about when we share your personal data with other members of the SENSUS Group network and other third parties (for example, our service providers).

In this privacy statement, your information is sometimes called “personal data”. We may also refer to “processing” your data, which includes handling, collecting, protecting and storing it.

What personal data we collect

We may collect, record and use your personal data in physical and electronic form, and will hold, use and otherwise process that data in line with the Data Protection Legislation and as set out in this statement.

When we provide services to you or our clients and perform due diligence checks in connection with our services (or discuss possible services we might provide), we will process personal data about you. We may also collect personal data from you when you use our website.

We may process your data because:

you give it to us (for example, in a form on our website such as www.sensus-group.com/contact
other people give it to us (for example, your employer or adviser, or third- party service providers that we use to help operate our business); or
it is publicly available.

We may also collect personal information if you register for the website using a third-party social network account (e.g., LinkedIn, Facebook, and Twitter). For example, the website may allow you to login using your social network account credentials. We may collect the username associated with that social media account and any information or content you have permitted the social media network to share with us, such as your profile picture, email address, and birthday. The information we collect may depend on the privacy settings you have with the social network site, so please review the privacy statement or policy of the applicable social network site. When you access the website through your social network account, you are authorising us to collect and use your information in accordance with this privacy statement.

The personal data we process may include your:

name, gender, age and date of birth;
contact information, such as address, email, and mobile phone number;
country of residence;
lifestyle and social circumstances (for example, your hobbies);
family circumstances (for example, your marital status and dependents);
employment and education details (for example, the organisation you work for, your job title and your education details);
postings or messages on any blogs, forums, platforms, wikis or social media applications and services that we provide (including with third parties);
IP address, browser type and language, your access times;
information in any complaints you make ;
details of how you use our services; and
details of how you like to interact with us, and other similar information relevant to our relationship.

The personal data we collect may also include so called ‘sensitive’ or ‘special categories’ of personal data, such as details about your:

dietary requirements (for example, when SENSUS Group would like to provide you with lunch during a meeting);
health (for example, so that we can make it easy for you to access work locations, products and services); and
sexual orientation (for example, if you provide us with details of your spouse or partner).

We may also process personal data relating to ethnic or racial origin (for example, any multicultural networks you belong to), or about your political opinions (inferred from information you give us about political associations you belong to or have donated to).

We will typically seek separate permission from you in writing to process these special categories of personal data.

Personal data provided by or about third parties

When our client or another third party gives us personal data about you, we make sure they have complied with the relevant privacy laws and regulations. This may include, for example, that the client or other third party has informed you of the processing and has obtained any necessary permission for us to process that information as described in this privacy statement.

If any information you give us relates to a third party (such as a spouse, financial dependent, or joint account holder), by providing us with such personal data you confirm that, in line with the above provisions, you have obtained any necessary permission to use it or are otherwise permitted to give it to us.

How we use your personal data

We process information about you and/or your business to enable us and other members of the SENSUS Group network to provide our services to you or our clients, and to meet our legal or regulatory obligations.

Some of your personal data may be used for other business purposes. Below are some examples.

Use of personal data to provide services to our clients

We will use your personal data to provide you or our clients or other third parties with services, and this includes using your personal data in correspondence relating to those services. That correspondence may be with:

you;
other third parties or other members of the SENSUS Group network;
our service providers; or
competent authorities.

We may also use your personal data to conduct due diligence checks relating to the services.

Use of personal data for other activities that form part of the operation of our business

We may also use your personal data in connection with:

legal or regulatory requirements;
requests and communications from competent authorities;
relationship management, which may involve:

(a) sending you thought leadership or details of our services;

(b) contacting you for feedback on services;

(d) other marketing or research purposes;

recruitment and business development, which may involve:

(a) the use of testimonials from a client’s employees as part of our recruitment and business development materials (with that employee’s permission); and

(b) the use of third-party data sources to help us verify and improve the information we hold about key business relationships with individuals;

investigating or preventing security incidents; or
protecting our rights and those of our clients.

Use of personal data collected via our website

In addition to the above, we may also use your personal data collected via our website:

to manage and improve our website;
to tailor the content of our website to give you a more personalised experience;
to draw your attention to information about our services that may be of interest to you; or
to manage and respond to any request you submit through our website.

The legal grounds we use for processing personal data

We are required by law to set out in this privacy statement the legal grounds on which we rely in order to process your personal data. We rely on one or more of the following lawful grounds:

you have explicitly agreed to us processing your information for a specific reason;
the processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you;
the processing is necessary for the purposes of a legitimate interest pursued by us or a third party, which might be:

(a) to provide our services to you or our clients and other third parties and ensure that our client engagements are well-managed;

(b) to protect our business interests;

(d) to evaluate, develop or improve our services or products; or

(e) to keep you or our clients informed about relevant products and services and provide you with information, unless you have indicated at any time that you do not wish us to do so.

To the extent that we process any special categories of data relating to you for any of the purposes outlined above, we will do so because:

you have given us your explicit consent to process that data;
we are required by law to process that data in order to ensure we meet our ‘know your client’ obligations (or other legal obligations imposed on us);
the processing is necessary to carry out our obligations under employment, social security or social protection law; or
you have made the data manifestly public.

Please note that in certain circumstances it may be still lawful for us to continue processing your information even where you have withdrawn your consent, if one of the other legal bases described above is applicable.

Sharing your personal data

In connection with any of the purposes outlined in the “How we use your personal data?” section above, we may disclose details about you to:

other members of the SENSUS Group network or third parties that provide services or online platforms to us and/or the SENSUS Group network;
competent authorities (including courts and authorities regulating us and other members of the SENSUS Group network);
your employer and/or its advisers, or your advisers; and
other third parties that reasonably require access to personal data relating to you.

Transferring your personal data outside the UK

Information we hold about you may be transferred to other countries (which may include countries outside the UK or the European Economic Area (“EEA”)) :

where we do business;
which are linked to your engagement with us;
from which you regularly receive or transmit information; or
where our third parties conduct their activities.

These countries may have less stringent privacy laws than we do, so any information they hold can become subject to their laws and disclosure requirements, including disclosure to governmental bodies, regulatory agencies and private persons. In addition, a number of countries have agreements under which information is exchanged with other countries for law enforcement, tax and other purposes.

When we, or our permitted third parties, transfer your personal data outside the UK or the EEA, we will impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the UK and EEA. We or they may also require the recipient to subscribe to international frameworks intended to enable secure data sharing. We may also transfer your personal data when:

the transfer is to a country deemed to provide adequate protection of your personal data by the European Commission; or
where you have consented to the transfer.

If we transfer your personal data outside the UK or EEA in other circumstances we will make sure it remains adequately protected.

We may share non-personal, anonymised and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional activity.

Protecting your personal data

We use a range of measures to ensure we keep your personal data secure, accurate and up to date. These include:

education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal data;
administrative and technical controls to restrict access to personal data to a ‘need to know’ basis;
technological security measures, including fire walls, encryption and anti-virus software; and

The transmission of data over the internet (including by e-mail) is never completely secure. So although we use appropriate measures to try to protect personal data, we cannot guarantee the security of data transmitted to us or by us.

How long we keep your personal data for

We seek to ensure that we only keep your personal data for the longest of:

the period necessary for the relevant activity or services;
any retention period that is required by law; or

the period in which investigations might arise in respect of the services.

Your rights

You have various rights in relation to your personal data. In particular, you have a right to:

obtain confirmation that we are processing your personal data and request a copy of the personal data we hold about you;
be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from where it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);
ask that we update the personal data we hold about you, or correct such personal data that you think is incorrect or incomplete;
ask that we delete personal data that we hold about you, or restrict the way in which we use such personal data; withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
receive a copy of the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit such personal data to another party (to the extent the processing is based on consent or a contract);
ask us to stop or start sending you marketing messages at any time by using the contact details in the section below; and
object to our processing of your personal data.

If you would like to access or see a copy of your personal data, you must ask us in writing. We will endeavour to respond within a reasonable period, and in any event within one month in line with Data Protection Legislation. We will comply with our legal obligations as regards your rights as a data subject.

To help us ensure that your information is up to date, let us know if any of your personal details change using the contact details set out in the section below.

You may also use the contact details in the section below if you wish to make a complaint relating to your privacy.

Sending you marketing information

We and other members of the SENSUS Group network may use your information from time to time to inform you by letter, telephone, email and other electronic methods about products and services (including those of third parties) that may be of interest to you.

You may, at any time, ask us and/or other members of the SENSUS Group network not to send marketing information to you by following the unsubscribe instructions in communications from us, or contacting us in the way described in the section below.

Right to complain

If you wish to raise a complaint about how we are using your information, exercise any of the rights set out above, or if you have any questions or comments about privacy issues, you can contact us by:

writing to Data Protection Officer, SENSUS Group Ltd at The Barn, Tednambury Farm, Tednambury, Spellbrook, Herts, CM23 4BD: or
sending an email to info@sensus-group.com.

You can also complain to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, on 0303 123 1113.

Changes to this privacy statement

We may modify or amend this privacy statement from time to time.

When we make changes to this privacy statement, we will amend the revision date at the top of this page. The modified or amended privacy statement will apply from that date. We encourage you to review this statement periodically to remain informed about how we are protecting your information.